Trip2Vip Casino Privacy Policy

At Trip2Vip, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the data you provide when you access and use our services at trip2vip.com. By completing your Trip2Vip registration and using our platform, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before creating an account or making a Trip2Vip deposit.

Who We Are

Trip2Vip Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, with company registration number 3-102-893958, registered address: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming license No. 0000002 issued by the Tobique Gaming Commission. As the operator of this Trip2Vip online casino, we act as the data controller responsible for your personal information under applicable privacy regulations.

Information We Collect

When you interact with our platform — whether through Trip2Vip login, gameplay, or customer support — we may collect the following categories of personal data:

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and country of residence
• Username, password, and account preferences set during Trip2Vip registration
• Payment information, including details related to Trip2Vip deposit and Trip2Vip withdrawal transactions
• Identity verification documents submitted via the Documents tab (KYC materials)
• Device identifiers, IP address, browser type, and operating system data
• Gameplay history, bonus activity, and account transaction records
• Communications you send us via live chat or email at support@trip2vip.com

How We Use Your Information

Here at Trip2Vip Casino, we use the information we collect for the following purposes:

• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• To process your deposits, Trip2Vip withdrawal requests, and manage your account balance
• To provide access to Trip2Vip bonuses, loyalty rewards, VIP Programme benefits, and promotional offers such as the Wheel of Fortune and tournaments
• To deliver customer support through our 24/7 live chat and email channels
• To personalise your experience on our Trip2Vip app and web platform
• To detect and prevent fraud, money laundering, and underage gambling
• To comply with our regulatory obligations under our Tobique Gaming Commission licence
• To send you relevant promotional communications where you have provided consent

Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

• Contractual necessity — processing required to provide our casino services and fulfil our obligations to you
• Legal obligation — processing necessary to comply with applicable laws and regulations
• Legitimate interests — processing carried out for fraud prevention, security monitoring, and service improvement
• Consent — processing based on your explicit agreement, including marketing communications

Cookies and Tracking Technologies

Our Trip2Vip Casino platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may control cookie settings through your browser preferences; however, disabling certain cookies may affect your ability to use some features of our platform, including the Trip2Vip app and casino services.

Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

• Service providers — we work with trusted third-party partners (payment processors, KYC verification providers, IT infrastructure providers) who process data on our behalf under strict confidentiality obligations
• Regulatory authorities — we may disclose your information to the Tobique Gaming Commission or other competent authorities where required by law
• Fraud prevention agencies — we may share data with organisations that help us detect and prevent fraudulent activity
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant acquiring entity

Data Security

We take the security of your personal data seriously. Our Trip2Vip online casino platform is protected by 128-bit SSL encryption and PGP technology to safeguard all data transmitted between your device and our servers. We implement appropriate technical and organisational measures to prevent unauthorised access, disclosure, or loss of your information. All documents submitted for verification are processed securely through our dedicated Documents tab and are stored in encrypted environments.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period required by applicable laws and our regulatory obligations. Following the closure of your Trip2Vip Casino account, we may retain certain records for up to seven (7) years to comply with anti-money laundering legislation, tax requirements, and dispute resolution obligations. Once the retention period expires, we will securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — you may request deletion of your data, subject to our legal retention obligations
• Right to restrict processing — you may ask us to limit how we use your information in certain circumstances
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing
• Right to object — you may object to certain types of processing, including direct marketing

To exercise any of these rights, please contact our support team via live chat or email at support@trip2vip.com. We will respond to your request within the timeframes required under applicable law.

Responsible Gambling and Self-Exclusion

We at Trip2Vip Casino are committed to promoting responsible gambling. If you wish to limit your activity or self-exclude, you may do so directly through your account settings or by contacting our 24/7 support team. Any data collected in connection with responsible gambling measures will be processed in accordance with our legal obligations and retained for the purpose of enforcing restrictions on your account.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete such data and close the associated account.

International Data Transfers

As Trip2Vip Casino operates internationally, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our platform. Continued use of our services following notification of any updates constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at Trip2Vip Casino, please do not hesitate to reach out to us:

• Email: support@trip2vip.com
• Live Chat: Available 24/7 directly on our website and Trip2Vip app
• Operator: Novatrix SRL, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica

We are dedicated to addressing your privacy concerns promptly and transparently. Your trust is important to us, and we remain committed to maintaining the highest standards of data protection across our Trip2Vip platform.